Frequently Asked Questions

Installation

Security requirements and setup?

How do I install ClientIQ silently and without needing to manually configure it?

Best approach is to install ClientIQ locally and modify your local settings through ClientIQ. When all settings are as desired you can copy them to a central share. By setting read permissions on the files you will prevent the users from changing the shared settings. Users that have modify will still be able to change the settings through ClientIQ. Copy the settings by copying all XML-files and the TS folder from %appdata%\ClientIQ to the central share. You will also need to copy the license key from %programdata%\ClientIQ to the central share.

You can then install ClientIQ silently and at the same time use the settings and license key from the specified location by running this command.

msiexec /i “ClientIQ.msi” SETTINGS=\\server\share\ /qb-

Technical

Security requirements and setup?

WMI Provider Permissions

  • On the SMS Provider computer, click Start, click Run, type wmimgmt.msc, and then click OK.
  • Right-click WMI Control, and then click Properties.
  • On the Security tab, expand Root, and then click SMS.
  • Click Security in the results pane to see the permissions.
  • Click Advanced, click <Your ClientIQ Group>, and then click View-edit.
  • If the <Your ClientIQ Group> group does not have Enable Account and Remote Enable permissions, grant the permissions.
  • Press Apply / OK.
  • Now expand SMS and select site_XXX.
  • Click Security in the results pane to see the permissions.
  • Click Add and enter <Your ClientIQ Group> and then click OK.
  • Select Enable Account, Remote Enable
  • Press Apply / OK.
  • Close down wmimgmt.msc

DCOM Permissions

  • From the Start menu, click Run and type Dcomcnfg.exe.
  • In Component Services, click Console root, expand Component Services, expand Computers, and then click My Computer. On the Action menu, click Properties.
  • In the My Computer Properties dialog box, on the COM Security tab, in the Launch and Activation Permissions section, click Edit Limits.
  • In the Launch Permissions dialog box, click Add.
  • In the Select User, Computers, or Groups dialog box, in the Enter the object names to select (examples): box, type <Your ClientIQ Group> and click OK.
  • In the Permissions for <Your ClientIQ Group> section, select the check box to allow Remote Activation.
  • Click OK twice, and then close Computer Management.

Client Permissions

  • Add <Your ClientIQ Group> to either an existing Client Administrator group, or add <Your ClientIQ Group> to a Group Policy Object and utilize Group Policy Preferences or Restricted Groups to ensure it is local administrator on all clients you want to manage.

SCCM Permissions

  • From the Start Menu go to All Programs -> Microsoft System Center -> ConfigMgr Console
  • Expand Security Rights
  • Right-Click on Users and click on “Manage ConfigMgr Users”
  • Press Next
  • Select “Add a new user” and add <Your ClientIQ Group> and press Next
  • Select “Add another right or modify an existing one” and press Next
  • Under Class: select “Advertisement”, under Instance: select “(All Instances)”, under Rights: check Read.
  • Press Next
  • Select “Add another right or modify an existing one” and press Next
  • Under Class: select “Collection”, under Instance: select “(All Instances)”, under Rights: check Read and Read Resource
  • Press Next
  • Select “Add another right or modify an existing one” and press Next
  • Under Class: select “Site”, under Instance: select “(All Instances)”, under Rights: check Read
  • Press Next
  • Under Class: select “Package”, under Instance: select “(All Instances)”, under Rights: check Read.
  • Press Next
  • Press Next
  • Press Close

Requirements

Which operating systems are supported?

The ClientIQ software can be installed on any of the following operating systems:
Windows Vista SP2 and later
Windows 7 SP2 and later
Windows 8 and later
ClientIQ supports troubleshooting of any of the following operating systems:
Windows Vista SP2 and later
Windows 7 SP2 and later
Windows 8 and later

Minimum supplemental software requirements?

ClientIQ requires the following supplemental software where it is installed:
.Net version 4.5 or later

Are there any infrastructure requirements?

ClientIQ depends on that the following systems are installed and functional:

  • System Center Configuration Manager 2007 or 2012
  • DNS
  • Active Directory

Security requirements and setup?

Why does ClientIQ need internet connectivity?

ClientIQ needs to validate its license that is stored in the Cloud. We are also sending anonymous information back to us to help us improve our product. We need access to the following URL:s.

123456.tbnet1.com

http://quicklicensemanager.com/

Pre-Customer FAQ

How will you bill me?

We offer both monthly and annual billing and all plans have the option of invoicing. Contact us for details.

How does the 120-day trial work?

Download ClientIQ and install the software. When you first start ClientIQ you get the option to start a trial period. You will get access to all features of the professional edition for 120 days. We don’t require a credit card during the trial, so you can try ClientIQ obligation-free. Contact us if you want to get access to all Enterprise features during your evaluation and we will gladly help you.

Can I change plans at anytime?

You bet! Upgrade anytime by sending us an email.

What is the recommended hardware?