With ClientIQ you can manage almost all aspects of troubleshooting remotely without interrupting the user - removing the need to agree on a suitable time or making the user nonproductive during the support session. We have put extra attention in four specific areas that are known for being complex and time consuming to manage from a distance:
By organizing all support tools in one place and managing them in ClientIQ, you can ensure that everyone in your organization will have a consistent experience. This ensures that no time is wasted looking for tools, links or information. As a bonus, all tools started by ClientIQ will inherit the same security rights that are used running ClientIQ, removing the need to input your credentials over and over again. We also support passing information gathered by ClientIQ to external tools. This makes it possible for ClientIQ to start a remote session to a computer without typing the computer name again or filling in a web form automatically for you.
ClientIQ provides automatic downloading and analysis of log files, even if they are scattered in various places, both locally and on the network. ClientIQ categorizes log files after area of use, making it a breeze to find all relevant log files needed for troubleshooting software updates, applications and other areas.
ClientIQ includes highly advanced built-in performance,organized in a user-friendly fashion. The following list proudly introduces just a few of the features we have included:
The user interface provided by ClientIQ is highly advanced in order to accommodate all types of problem-solving. Information is retrieved from multiple sources and ClientIQ offers a clean overview for handling errors and events. The unique dashboard can be adapted to fit any specific requests or requirements for maximum efficiency. It can also be used repeatedly, for example after starting up an application or exporting to an issue tracking system. This dashboard is one of the most popular aspects of ClientIQ and in addition, one which we are very proud of.
Our vision is to create the best user experience for supporting Windows clients, not only for experts but for beginners as well. Based on usability studies and the latest technology advancements like data prefetching, multithreading and 3D rendered GUI we have come a long way to provide a simple and user-friendly interface, packed with advanced features.
ClientIQ gives you a complete overview of the user you are supporting including the user's computer by retrieving all useful information, nicely formatted, grouped and displayed in the dashboard. If the out of the box pre-configured information is not to your liking you can remove, add or rearrange the information just the way you want it.
ClientIQ liberates you from having to write up the same solutions over and over, only to receive the same questions from people who haven't read them. Once a problem has been identified, automated and published, the solution is there for everyone to use. All managed problems within the enterprise will be available to all members of the team, whether they are sitting next door or somewhere across the globe.